Website Tips

Because many people shop our restock every month products usually sell out in just a few minutes. We do our best to make as many items as we can, but it is just the two of us (Rachel & Jamin) working from full time from home as we parent our two daughters! We offer a pre-shop drawing (early access and first pick to purchase one item) to five subscribers every month as a way to give everyone a chance to purchase a piece. You can subscribe to our email updates (enter your email address where it says "subscribe" below) to find out how to enter the drawing.

If you know what you're hoping to purchase this update you can go on the website a few minutes before 9PM [EST], wait in the appropriate category, and refresh the page right at 9 PM. If you're looking for a clementine mug or a protea mug go to Mugs - Botanic or if you looking for a Platter or Jar go to the Special Items category. We usually have a preview of what will be available the day before and on the day of the restock (until all items are pulled a few hours before the restock to update inventory). Make sure to familiarize yourself with what's available and where to find it.

Once you have an item in your cart you can use an express checkout like ShopPay (if you buy from other Shopify sellers your info can be saved and used quickly at checkout. You can log in with Shop on the customer icon at the top right of our header.), ApplePay (just make sure you are on Safari and ApplePay is set up) or Google Pay. Paypal works pretty fast, but it redirects you and can take up more time.

Remember that adding an item to your cart will not reserve it. The piece isn't secured until you complete checkout. People usually have the best luck when they try to only purchase one mug at a time. If you buy multiple items on our website in separate orders (going to the same address and same name) we will combine shipping if possible and refund any extra shipping costs.

There are usually several sizes available per design. Take note of the size of the mug that you are purchasing. Sometimes the size you choose will sell out but you may be able to go back to the item and pick another size. We know that it can be a little crazy to try to purchase an item quickly. If you accidentally buy the wrong piece just contact us and we will cancel your order and refund you.

Best of Luck!
-Rachel & Jamin